The ticket is not the truth. The ticket is what the agent had time to type after the call ended.
2025-03-18
The call is the source of truth
Tickets compress what the customer said. The audio is where the actual signal lives.
2025-03-18
Tickets compress what the customer said. The audio is where the actual signal lives.
The ticket is not the truth. The ticket is what the agent had time to type after the call ended.